Delivery Policy

Effective Date: 27-04-2025

At Herbal Saathi, we strive to ensure that your orders are delivered in a timely and efficient manner. Please take a moment to review our delivery policy to understand the process, estimated delivery times, and shipping charges.

1. Order Processing

Processing Time : All orders are typically processed within 1 to 3 business days from the time the order is placed and payment is confirmed. Processing time includes verifying your order, preparing it for shipment, and completing any necessary quality checks.

Order Confirmation : After placing an order, you will receive an email confirming your order details. Once your order has been processed and shipped, you will receive a second email with tracking information (if applicable).

2. Shipping and Delivery

Shipping Carriers : We partner with trusted shipping carriers like Shipway, ShipMozo,ShipRocket,Big ship, DTDC, Blue dart, India Post,Delhivery,E commerce, Amazon,Flipkart etc. to deliver your orders.

Delivery Times : The delivery time depends on the shipping address and the shipping method selected. Generally, delivery may take anywhere from 1 to 15 business days from the date of shipment for most orders within India. International shipments may take longer, depending on the destination.

Estimated Delivery Times:

Within India : 1 to 15 business days.

International : 4 to 5 weeks (depending on the country).

Shipping Areas : We currently ship to All over India and other some Countries ,For international shipments, customs duties and taxes may apply, which are the responsibility of the customer.

3. Shipping Charges

Domestic Shipping : Shipping charges are calculated at checkout based on the weight of the order and the delivery location. You will see the shipping cost before finalizing your purchase.

International Shipping : International shipping costs will vary based on the destination country, weight, and size of the package.

Free Shipping : We offer free shipping on orders above Rs 999 within India.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number and a link to track your shipment. You can track your order on the carrier’s website or contact our customer support team for any assistance.

5. Delivery Delays

While we make every effort to ensure timely delivery, unforeseen factors such as weather conditions, customs delays, or carrier issues may cause delays. Herbal Saathi is not responsible for delays caused by these external factors.

6. Address Accuracy

Please ensure that the shipping address provided is accurate and complete. Herbal Saathi is not responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer.

7. Damaged or Lost Orders

Damaged Orders : If your order is damaged during transit, please contact us immediately upon receipt of the item, and we will initiate a return or replacement process.

Lost Orders : If your order does not arrive within the estimated delivery time, please contact our customer service team. We will work with the carrier to locate your shipment and resolve the issue.

8. Customer Support

If you have any questions or concerns regarding your delivery or shipping, please feel free to contact our customer service team:

Email: herbalsaathi1@gmail.com, yogeshpansariproducts@gmail.com, prakartikcare@gmail.com

Phone: 9350044898

Address:
Vpo- Kanina Mandi, Railway Road, Near Police Station, District – Mohindergarh, Haryana, India-123027

Please Note : Herbal Saathi reserves the right to update or modify this delivery policy at any time. Any changes will be posted on this page, with the updated date.